In²one|SA has strong support policies & provides value-added support on all our software, development & projects. Based on the fact that we have Global Support contracts in place, our skilled Support Desk operates 24/7. They offer anything from Platinum- to Bronze Support, 365 days a year. We believe that advanced/great customer service is key to achieve the following:

• Accelerate ROI
• Minimize costs, risk, and complexity of change
• Achieve operational improvement
• Quicker problem resolution

Besides our LIVE Support desk, we have a web-based support management and tracking site. The Client Zone is a comprehensive online support ticket system. It seamlessly allows for the creation of tickets via email and web-based forms. An integrated Support Level Agreement manager ensures that support technicians are kept aware of the accountability and responsiveness your clients deserve.